Shipping & Returns

1. WHAT TO DO WHEN YOU GET YOUR ORDER. Please check your order completely to ensure that everything is in good condition.

 

Please contact us before sending the item back with a copy of the invoice from your order; and a note of how you would like us to handle your return as (refund your money, send you a replacement, or a credit towards something else). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

 
2. WHAT TO DO IF SOMETHING IS DAMAGED. Damages must be reported within 5 business days in order to process the appropriate claims and send out replacements in an efficient manner.

 

• Do not discard the original shipment box or its packaging. 
• Do not return damaged items without notifying us first to obtain instructions. 
• Do keep track of any damages to the exterior of the box. On the invoice received with the package, highlight any damaged items. 

 

3. WHAT TO DO IF YOU WANT TO MAKE A RETURN. All items must be received back within 14 days of date you received your order to prevent a 10% restocking fee. No Returns on Fragrance or Essential Oils. No returns accepted after 30 days beyond the purchase date. Returns received without a copy of your order are incomplete or without original packaging could slow down your replacement. Instructions

 

·         Please include a copy of the original sales order with your return. 

·         Please write down the reason for the return next to the item(s) being returned on the sales order. 

·         Write down if you want a replacement, refund or apply a credit towards another item on the invoice. 

·         Carefully package and insure the merchandise to prevent damages. It is highly recommended that you obtain a tracking number to track your package if need.

 

Ordering

 

As we are a small business and want to be sure that when you place your order it is filled within a timely manner. Therefore, you must place all orders online. However, you may contact our office by emailing us at GuyanaCreations@gmailcom. You will receive a response within 24 hours or the next business day.

 

A shipping/handling fee is charged to all orders. In order to keep cost low, we require a minimum net purchase of $40; or a $7 service fee will be added. All heavy and/or oversized orders will require a fee based on the US Postal Service weight and size requirement for shipping.  

 

100% Guarantee 

 

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all, you can return it for your choice of either a full refund or exchange. All returns must be undamaged and returned within 14 days of your purchase. We do not pay shipping costs for returns.